Product Warranty Information

Current Procedures

To obtain repair service, the end purchaser must deliver the product to a Hemisphere GNSS approved service center along with the end purchaser’s proof of purchase. Hemisphere does not warrant claims asserted after the end of the warranty period. However, Hemisphere will repair the product after warranty periods at a reasonable repair fee. For any questions regarding repair (warranty or non-warranty) service or to obtain information regarding the location of any of Hemisphere approved service center, contact Hemisphere at the following address:

HEMISPHERE GNSS (USA), INC.
8515 E. Anderson Drive
Scottsdale, AZ 85255, USA
Toll-Free Phone: +1 855 203 1770
Phone: +1 480 348 6380
Fax: +1 480 270 5070
Technical Support Portal

Domestic (U.S.) Warranty Information

Materials may be returned to Hemisphere via UPS collect. Please reference the Hemisphere account number provided on the SRO form. Use of Hemisphere’s UPS account allows you to take advantage of our preferred shipping rates and ensures brokerage services are provided, and associated charges minimized. Should you choose to use the Hemisphere UPS account, please note the customer will be responsible for all inbound shipping charges. Hemisphere accounting will submit an invoice to you for inbound shipping charges in accordance with our warranty and non-warranty service policies.

Repairs will be completed within three weeks of receipt of equipment and will be returned to the customer unless an alternative location is requested.

If it is determined that the product is not eligible for repair under our warranty coverage, the outlined non-warranty terms will apply.

International Warranty Information

Materials may be returned to Hemisphere via UPS collect. Please reference the Hemisphere account number provided on the SRO form. Use of Hemisphere’s UPS account allows you to take advantage of our preferred shipping rates and ensures brokerage services are provided, and associated charges minimized. Shipping documents and containers must reference the SRO number. For customs purposes, the commercial invoice and way bill MUST BE CLEARLY MARKED: “Chinese Goods being returned to the manufacturer for Warranty Repair and/or Exchange.” This ensures that no duty charges are incurred by yourself or Hemisphere. UPS also requires that you include three copies of your original invoice/receipt from Hemisphere in order to avoid duty charges being incurred.

Should you choose to use the Hemisphere UPS account, please note the customer is responsible for all inbound shipping charges. Hemisphere accounting will submit an invoice to you for inbound shipping charges in accordance with our warranty and non-warranty service policies.

Repairs will be completed within three weeks of receipt of equipment and will be returned to the address specified on the form unless an alternative location is requested.

Domestic (U.S.) Non-Warranty Information

Materials may be returned to Hemisphere via UPS collect. Please reference the Hemisphere account number provided on the SRO form. Use of Hemisphere’s UPS account allows you to take advantage of our preferred shipping rates and ensures brokerage services are provided, and associated charges minimized. Should you choose to use the Hemisphere UPS account, please note the customer will be responsible for BOTH inbound and outbound shipping charges. (All non-warranty shipments are shipped to the customer or its designate at the customer’s expense.) Hemisphere accounting will submit an invoice to you for shipping charges in accordance with our warranty and non-warranty service policies.

A minimum charge will be assessed for all non-warranty diagnoses and repair work. The customer will be notified promptly to authorize non-warranty repair fees. For repair work to be completed, a signed Service Quote/Authorization for Repair Form will be required from the customer authorizing repair work and acceptance of fees as outlined. Once we have received confirmation, we will repair the unit(s), return them to the customer, and the customer will be invoiced for the associated diagnosis, repair, and shipping costs as agreed.

Repairs will be completed within twenty-one business days of receipt of equipment or signed authorization to complete work, whichever is later. The signed Service Quote form must be emailed or faxed back to our offices before repair work can begin.

International Non-Warranty Information

Materials may be returned to Hemisphere via UPS collect. Please reference the Hemisphere account number provided on the SRO form. Use of Hemisphere’s UPS account allows you to take advantage of our preferred shipping rates and ensure brokerage services are provided, and associated charges minimized. Should you choose to use the Hemisphere UPS account, please note the customer will be responsible for BOTH inbound and outbound shipping charges. (All non-warranty shipments are shipped to the customer or its designate at the customer’s expense.) Hemisphere accounting will submit an invoice to you for shipping charges in accordance with our warranty and non-warranty service policies.

A minimum charge will be assessed for all non-warranty diagnoses and repair work. The customer will be notified promptly to authorize non-warranty repair fees. For repair work to be completed, a signed Service Quote/Authorization for Repair Form will be required from the customer authorizing repair work and acceptance of fees as outlined. Once we have received confirmation, we will repair the unit(s), return them to the customer, and the customer will be invoiced for the associated diagnosis, repair, and shipping costs as agreed.

For U.S. Customs purposes, please indicate a value of USD $150 on your UPS shipping documents. Shipping documents and containers must reference the SRO number.

Repairs will be completed within twenty-one business days of receipt of equipment or signed authorization to complete work, whichever is later. The signed Service Quote form must be emailed or faxed back to our offices before repair work can begin.

Domestic (U.S.) Advance Replacement Information

Materials may be returned to Hemisphere via UPS collect. Please reference the Hemisphere account number provided on the SRO form. Use of the Hemisphere UPS account allows you to take advantage of our preferred shipping rates and ensures brokerage services are provided, and associated charges minimized. Hemisphere accounting will send an invoice to you including inbound shipping charges in accordance with our warranty and non-warranty service policies.

Defective or damaged items being replaced must be returned within 30 days to the following address to avoid additional charges:

HEMISPHERE GNSS (USA), INC.
8515 E. Anderson Drive
Scottsdale, AZ 85255, USA

Please include the advance replacement SRO number.

International Advance Replacement Information

Materials may be returned to Hemisphere via UPS collect. Please reference the Hemisphere account number provided on the SRO form. Use of Hemisphere’s UPS account allows you to take advantage of our preferred shipping rates and ensures brokerage services are provided, and associated charges minimized. Should you choose to use the Hemisphere UPS account, please note the customer will be responsible for all inbound shipping charges. Hemisphere accounting will submit an invoice to you for inbound shipping charges in accordance with our warranty and non-warranty service policies.

Shipping documents and containers must reference the SRO number. For customs purposes, the commercial invoice and way bill MUST BE CLEARLY MARKED: “Chinese Goods being returned to the manufacturer for Warranty Repair and/or Exchange.” This will ensure that no duty charges are incurred by yourself or Hemisphere. UPS also requires that you include three copies of your original invoice/receipt in order to avoid duty charges being incurred.

For U.S. Customs purposes, please indicate a value of USD $250 on your UPS shipping documents. Replacement equipment will be shipped back to the customer address provided unless alternate directions are supplied.

Defective or damaged items being replaced must be returned within 30 days to the following address to avoid additional charges:

HEMISPHERE GNSS (USA), INC.
8515 E. Anderson Drive
Scottsdale, AZ 85255, USA

Please include the advance replacement SRO number.