Quality Policy & Objectives

Exceeding Expectations

The Hemisphere GNSS total quality commitment is to provide its customers with products and services that consistently meet or exceed their expectations. Beginning with Hemisphere’s executive leadership, all employees are committed to total quality excellence and to the overall improvement of its quality management system.

Hemisphere’s quality focus is on its customers. Hemisphere strives to improve the overall quality of its products and services using four (4) key objectives:

1

On-time delivery of 95% or greater

2

Not less than ‘above expectations’ on customer satisfaction ratings

3

Reduction of non-conforming material by monitoring trends, product types, and suppliers

4

Using customer satisfaction surveys Hemisphere tracks, reviews, and reports customer satisfaction of sales, products, technologies, and technical support

Environmental Social Responsibility

Putting the Planet First

Conflict Minerals Statement

Conflict minerals are Tin, Tungsten, Tantalum, and Gold, known as the 3TGs. They are mined from conflict regions that use child labour and/or human trafficking to perpetuate war through the purchase of weapons from the funds and proceeds. The known region of conflict minerals is the Democratic Republic of the Congo and its surrounding countries.

Using the CMRT (Conflict Minerals Reporting Template) developed by the Responsible Minerals Initiative, Hemisphere works closely with its suppliers and vendors to ensure the smelters used for the minerals in the manufacturing of our products come from approved sources.

REACH Statement

The REACH (Registration, Evaluation, Authorization, and restriction of CHemicals) regulation came into force on June 1, 2007 ((EC) No. 1907/2006) to regulate chemical substances entering the European Union (EU).

The ECHA (European CHemicals Agency) publishes a candidate list of SVHC (Substances of Very High Concern). The original candidate list published in 2008 contained 14 substances. Having grown significantly through the years, the current list of substances has increased to 197 and is continually growing.

Articles are tested against the published ECHA candidate list. An article is defined by REACH as: “an object which during production is given a special shape, surface, or design which determines its function to a greater degree than does its chemical composition.” Hemisphere’s products fall under the definition of an article.

Hemisphere, its channel network, and its OEM (original equipment manufacturer) customers import and export products to/from the EU. Importers of articles into the EU must notify the ECHA if their article contains a substance on the candidate list above the reporting limit. This obligation applies if the substance present is above 0.1% (w/w) and its quantities in the articles are above 1 tonne in total per year, per company.

Hemisphere does not manufacture chemical substances. Our articles, such as GNSS antennas, receivers, boards, modules, and cables, which are placed in the EU, are evaluated against the SVHC. Through the collection of data and/or testing, we work closely with our suppliers and vendors to ensure the components in our articles are compliant with the SVHC.

RoHS Statement

Directive 2002/95/EC, also known as the RoHS (Restriction of Hazardous Substances) directive, was adopted in February 2003 and took effect on July 1, 2006. The directive lists 6 restricted substances in the manufacturing of electronic and electrical equipment for the safety of humans, animals, and the environment. The substances restricted under RoHS are lead (Pb), mercury (Hg), cadmium (Cd), hexavalent chromium (CrVI), polybrominated biphenyls (PBB), and polybrominated diphenyl ethers (PBDE).

On July 21, 2011, under Directive 2011/65/EU, RoHS became law. The directive was amended ((EU) 2015/863) to include an additional 4 phthalate substances (DEHP, BBP, BBP, DIBP), bringing the list of the original 6 substances to 10.

By testing and/or the collection of data, Hemisphere works closely with its suppliers and vendors to ensure the components in our products meet the RoHS directive.

Certifications

Size: 69 KB A101 - EU Declaration of Conformity - DoC 014-17 Size: 92 KB A21 - EU Declaration of Conformity - DoC 005-18 Size: 108 KB A222 - EU Declaration of Conformity - DoC 016-19 Size: 120 KB A25 & A45 - EU Declaration of Conformity - DoC 015-17 Size: 69 KB A325 - EU Declaration of Conformity - DoC 003-17 Size: 125 KB A326 & AtlasLink - EU Declaration of Conformity - DoC 002-17 Size: 65 KB A42 - EU Declaration of Conformity - DoC 12-17 Size: 105 KB A43 - EU Declaration of Conformity - DoC 013-17 Size: 106 KB A631 – EU Declaration of Conformity – DoC 001 - 21 Size: 53 KB C631 – EU Declaration of Conformity – DoC 003 – 21 Size: 131 KB H200 - EU Declaration of Conformity - DoC 014-18 Size: 123 KB H220 - EU Declaration of Conformity - DoC 015-18 Size: 141 KB H328 - EU Declaration of Conformity - DoC 023-19 Size: 2 MB ISO 9001:2015 Certificate Size: 116 KB LX-3 - EU Declaration of Conformity - DoC 003-18 Size: 149 KB MED - Module B Certificate - V103 & V113 - 17-111345 Size: 133 KB MED - Module B Certificate - V123 & V133 - 19-111088 Size: 140 KB MED - Module D Certificate - 17-111343 Size: 160 KB MED - Module D Certificate - 17-111343c Size: 114 KB P206 & P207 - EU Declaration of Conformity - DoC 008-18 Size: 125 KB P326 & P327 - EU Declaration of Conformity - DoC 002-18 Size: 112 KB Phantom 34 GNSS Board - EU Declaration of Conformity - DoC-015-21 Size: 111 KB Phantom 40 GNSS Compass Board – EU Declaration of Conformity – DoC 012 - 20 Size: 105 KB R330u - Declaration of Conformity - DoC 012-21 Size: 115 KB R632 – EU Declaration of Conformity – DoC 002 – 21 Size: 116 KB RED - Module B Certificate - SBX-4 - 19-110219 Size: 59 KB S321 - EU Declaration of Conformity - DoC 016-17 Size: 142 KB SBX-4 - EU Declaration of Conformity - DoC 002-19 Size: 120 KB V102 - EU Declaration of Conformity - DoC 005-17 Size: 133 KB V103 & V113 - EU Declaration of Conformity - DoC 006-17 Size: 106 KB V104 - EU Declaration of Conformity - DoC 015-19 Size: 102 KB V123 & V133 RED - EU Declaration of Conformity - DoC-011-20 Size: 48 KB V123 & V133 Wheelmark - EU Declaration of Conformity - DoC 020-19 Size: 42 KB V1x3u IMO - EU Declaration of Conformity - DoC 017-17 Size: 108 KB V200 - EU Declaration of Conformity - DoC 014-19 Size: 100 KB V320 - EU Declaration of Conformity - DoC 007-18 Size: 115 KB V500 - EU Declaration of Conformity - DoC 005-19 Size: 113 KB Vega 28 GNSS Compass Board – EU Declaration of Conformity – DoC 010 - 20 Size: 108 KB Vega 40 GNSS Compass Board – EU Declaration of Conformity – DoC 006 - 21 Size: 127 KB VR1000 - EU Declaration of Conformity - DoC 022-19 Size: 120 KB VR500 - EU Declaration of Conformity - DoC 009-19 Size: 115 KB VS1000 - EU Declaration of Conformity - DoC 018-20 Size: 129 KB VS330u - EU Declaration of Conformity - DoC 008-17
Next »Page 1 of « Prev

Customer Satisfaction Survey

The customer always comes first, and we listen to each and every one of you. We encourage you to participate in our customer feedback process by completing our Customer Satisfaction Survey.

Start typing and press Enter to search