Compliance & Quality
Leading the Global Trend
Quality Policy & Objectives
The Hemisphere GNSS total quality commitment is to provide its customers with products and services that consistently meet or exceed their expectations. Beginning with Hemisphere’s executive leadership, all employees are committed to total quality excellence and to the overall improvement of its quality management system.
Hemisphere’s quality focus is on its customers. Hemisphere strives to improve the overall quality of its products and services using four (4) key objectives:
On-time delivery of 95% or greater
Not less than ‘above expectations’ on customer satisfaction ratings
Reduction of non-conforming material by monitoring trends, product types, and suppliers
Using customer satisfaction surveys Hemisphere tracks, reviews, and reports customer satisfaction of sales, products, technologies, and technical support
Environmental Social Responsibility
Putting the Planet First
Conflict minerals are Tin, Tungsten, Tantalum, and Gold, known as the 3TGs. They are mined from conflict regions that use child labour and/or human trafficking to perpetuate war through the purchase of weapons from the funds and proceeds. The known region of conflict minerals is the Democratic Republic of the Congo and its surrounding countries.
Using the CMRT (Conflict Minerals Reporting Template) developed by the Responsible Minerals Initiative, Hemisphere works closely with its suppliers and vendors to ensure the smelters used for the minerals in the manufacturing of our products come from approved sources.
The REACH (Registration, Evaluation, Authorization, and restriction of CHemicals) regulation came into force on June 1, 2007 ((EC) No. 1907/2006) to regulate chemical substances entering the European Union (EU).
The ECHA (European CHemicals Agency) publishes a candidate list of SVHC (Substances of Very High Concern). The original candidate list published in 2008 contained 14 substances. Having grown significantly through the years, the current list of substances has increased to 197 and is continually growing.
Articles are tested against the published ECHA candidate list. An article is defined by REACH as: “an object which during production is given a special shape, surface, or design which determines its function to a greater degree than does its chemical composition.” Hemisphere’s products fall under the definition of an article.
Hemisphere, its channel network, and its OEM (original equipment manufacturer) customers import and export products to/from the EU. Importers of articles into the EU must notify the ECHA if their article contains a substance on the candidate list above the reporting limit. This obligation applies if the substance present is above 0.1% (w/w) and its quantities in the articles are above 1 tonne in total per year, per company.
Hemisphere does not manufacture chemical substances. Our articles, such as GNSS antennas, receivers, boards, modules, and cables, which are placed in the EU, are evaluated against the SVHC. Through the collection of data and/or testing, we work closely with our suppliers and vendors to ensure the components in our articles are compliant with the SVHC.
Directive 2002/95/EC, also known as the RoHS (Restriction of Hazardous Substances) directive, was adopted in February 2003 and took effect on July 1, 2006. The directive lists 6 restricted substances in the manufacturing of electronic and electrical equipment for the safety of humans, animals, and the environment. The substances restricted under RoHS are lead (Pb), mercury (Hg), cadmium (Cd), hexavalent chromium (CrVI), polybrominated biphenyls (PBB), and polybrominated diphenyl ethers (PBDE).
On July 21, 2011, under Directive 2011/65/EU, RoHS became law. The directive was amended ((EU) 2015/863) to include an additional 4 phthalate substances (DEHP, BBP, BBP, DIBP), bringing the list of the original 6 substances to 10.
By testing and/or the collection of data, Hemisphere works closely with its suppliers and vendors to ensure the components in our products meet the RoHS directive.
Customer Satisfaction Survey
The customer always comes first, and we listen to each and every one of you. We encourage you to participate in our customer feedback process by completing our Customer Satisfaction Survey.